One platform

Thousands of search-driven applications

One platform

Thousands of search-driven applications

We let you find exactly what you need

FacilityLive is a search driven next generation software platform for the organisation and management of information, with patents granted in 45 countries worldwide. It is considered the European Search Platforms of the Future.

FacilityLive’s disruptive technology finds exactly what you are looking for, thinking and treating information in the same way humans do. This allows people and organisations to have a compelling user experience in information search.

Choose a patented and reliable technology

One of the great strengths of FacilityLive is the number of patents obtained in recognition of its unique software. To date, FacilityLive has patents protecting its entire technology in 45 countries across 5 continents.

ITALY UNITED STATES RUSSIA AUSTRALIA SOUTH AFRICA JAPAN GERMANY SPAIN FRANCE UNITED KINGDOM ISRAEL SOUTH KOREA CANADA AUSTRIA BELGIUM BULGARIA CROATIA CYPRUS CZECH REPUBLIC DENMARK ESTONIA FINLAND GREECE HUNGARY IRELAND ICELAND LIECHTENSTEIN LATVIA LUXEMBURG LITHUANIA REPUBLIC OF MACEDONIA REPUBLIC OF SAN MARINO MALTA MONACO NETHERLANDS NORWAY POLAND PORTUGAL ROMANIA SLOVAKIA SLOVENIA SWEDEN SWITZERLAND TURKEY BRASIL

Success story

At present FL is adopted by the B2B, B2B2C and B2G markets

Abandoning the full text retrieval approach, including statistics and analytic algorithms, of the traditional search engines has allowed FL to have a higher level of precision compared to other existing search engines.

At present FacilityLive’s technology has been adopted in B2B, B2B2C and B2G environments serving leading international telcos, global banks, major scientific councils and Public Administration.

They have chosen FacilityLive for its capability to solve their information management problems providing a precise and fast access to their sources with a simple, dynamic and customised user experience.

In the future FacilityLive will be available to everyone

We are currently developing the FacilityLive platform in Cloud, to give a large base of customers, including the consumer market, the possibility to adopt and use FacilityLive.

With FacilityLive, people will be able to search, access and organise an incredibly growing number of personal data available online generated by the Internet of Things (IoT), Smart Cities, social media, connected cars, domotic, health records etc.

FacilityLive’s technology plays a key role in how we get information in an increasingly connected world.

“For example you want to go to eat a pizza with certain characteristic in a place you love, you want to make a reservation. So from your car with your display, you can reserve your place in the restaurant and ask for the menu and choose your pizza. When you are near the restaurant, the city gives you information to your car, where the nearest garage is, and where you have more places and the price. You can do this all via search. This is the real revolution”

said Gianpiero Lotito to CNBC
on August 17th, 2016.

Gartner, the world’s leading information technology research and advisory company, included FacilityLive and its disruptive technology in four of its prestigious Global Software Vendor lists: Enterprise Search, Knowledge Management, Point Based Solutions, Cool Vendor 2014 for CRM.”

Our Case Histories

Vodafone Italy selected FacilityLive to develop dynamic self-provisioning systems in over 700 Italian shops and on its website. Thanks to its disruptive semantic search technology, FacilityLive allowed Vodafone’s customers to create, in a simple, rapid and intuitive way, a totally customized brochure on demand. Moreover this solution enabled the Vodafone Sales & Marketing reps to retrieve information about users’ behaviour, choices and needs in total autonomy and in real time.

Key benefits

  • Speed up the placement of new offers
  • Paper saving for GreenIT initiatives
  • Reduced queues within the stores
  • Enriched Sales Operations through user behaviour data analytics for Next Generation Customer Experience
  • No more parametric steps for users
  • Reports and user feedback on the fly
  • Innovation in Digital Marketing activities

Accenture, the global management consulting, technology services and outsourcing company, selected FacilityLive to improve agent productivity and service level in its Palermo Customer Service Centre which provided customer care services to B2B clients.

FacilityLive’s next generation solution, returning highly pertinent results, enabled Accenture’s contact centre agents to aggregate, correlate and access quickly all customer information, structured and unstructured, from different source systems in a simple and intuitive single interface.

Moreover, FacilityLive simplified the timely identification of customer problems through a series of traffic lights driven by business logic.

Key benefits

  • Reduction of call average handling time
  • Increase of “One call resolution” (reduction of repeat calls required to solve a problem)
  • Improvement of service level allowing the operator to allocate this time to added value activities (caring, cross-sell/up-sell and retention) during the conversation with the customer
  • Reduction of training time needed to put a new operator online

Arriva, the leading public transportation company part of the Deutsche Bahn group, has chosen FacilityLive to improve the service level of its web portal in order to provide customers with an innovative and compelling travel experience when they have to organize a trip through the web. Previously users had to visit different portals to collect the information needed to purchase the desired services.

FacilityLive has developed a portal that enables Arriva’s customers to dynamically build a travel itinerary enriched by information and extra services through a powerful, easy to use and dynamic user interface.

Key benefits

  • Innovative and interactive Customer Experience
  • All information and additional contextual services about the travel aggregated in a single portal
  • Gain the trust of the Clients by increasing the number of subscriptions

Who works with us

See FacilityLive in action